Terms & Policies
A booking is accepted and becomes definite from the date We send a confirmation by email. Before a booking is confirmed, We reserve the right to increase or decrease trip prices. We also reserve the right to decline any booking at our discretion.
Confirmation of your booking does not necessarily mean that your trip is confirmed to run as We need a minimum number of participants. If the trip is cancelled due to a lack of participants, We would refund the totality of your payment.
When booking a trip, you will be asked to provide a $350 deposit to secure your spot via bank transfer or PayPal. You may instruct us whether you prefer Bank Transfer (U.S. or Australia banks) or PayPal. This deposit is non-refundable. The balance of the payment is due 60 days prior to departure. To process the balance of your payment, you may again select to do a bank transfer or PayPal, We will provide you with details upon selection of payment method. If the balance payment is not received by the due date, We reserve the right to treat your booking as cancelled.
Price and payment methods
All prices, unless specified otherwise, are in US dollars. Trip price does not include other costs such as domestic or international airfare. We strongly recommend you wait until the trip is confirmed before booking airfare or making any non-refundable travel arrangements. Please read carefully the description of the trip in order to know what is included in the price.
We are not responsible for any fees incurred due to currency exchange or fees charged by your credit card/bank for processing payment in either currency. Furthermore, we are not responsible for extra fees charged by third party such as customs. If you chose to pay by electronic transfer, please instruct your bank to charge all costs to you in order to avoid a shortfall in the payment amount.
Any trip cancellation must be made in writing by sending an email to firstname.lastname@example.org
All deposits are not refundable. Cancellations made less than 15 days before departure date are not refundable.
Notice of cancellation or modification:
Cancellation 30 to 45 days prior to arrival: 50% of the trip is not refundable
Cancellation 15 to 29 days prior to arrival: 75% of the trip is not refundable
Once the retreat has begun, no refund or part refund or unused portion of the retreat will be repaid in the event of cancellation by you. Bookings are for the stated period of the retreat. There are no refunds for an unused portion of the retreat. If the reason for cancellation is covered under the terms of your Insurance Policy, you may be able to make a claim.
We reserve the right in any circumstances to cancel a retreat, in which case we will offer a full refund of all money paid within 20 working days. In particular our retreats require a minimum number of at least 75% of the participants to have booked by 30 days before the start date. If this minimum number is not reached by that date we may cancel and refund the money to you.
In order to use some of our Services, you may be required to provide personal information. We are committed to protecting the privacy and confidentially of your personal information, while making use of our Services.
All travel arrangements are your responsibility and at you own cost. We shall not be held liable for any consequences arising from delays or cancellations in any of the companies you may have made arrangements with, or for any irregularities in your documentation required for travel. Direct transfers to/from the retreat are included in the price. We have reliable taxi drivers to bring you directly to the retreat location. If you arrive earlier than the first day of the retreat you will be responsible for your accommodation and transfers to hotel.
travel Documents and insurance
It is your sole responsibility to ensure that you have valid passports, visas or any other travel documents required for your trip. Your passport must be valid for a minimum of 6 months following the departure date. Any fines, penalties, payments or expenditures incurred as a result of such documents not meeting the requirements of immigration and other government authorities will be your sole responsibility.
For more information about what is needed depending on the country you will be visiting, you can consult our FAQ. Be aware that any information or advice given in our FAQ is purely advisory and provided as a courtesy and We are not responsible for any errors or omissions or changes as to the information provided by third parties such as the appropriate governmental authorities.
Travel insurance is required to participate to the trip. Also, it is your sole responsibility to make sure that surfing is an activity covered by your insurer. We strongly recommend you to extend your insurance coverage to include cancellation and all other expenses that might arise as a result of loss, damage, injury, delay or other travel inconvenience occurring during your travel.
By participating in one of our trips, you agree that photos and videos will be taken. These photos and videos may be used in any of our Services unless you specifically request not to use any material your image is depicted in. Otherwise, you grant Us a royalty-free, worldwide and irrevocable license to use such photos and/or videos for the promotion of our Services.
It is your sole responsibility to make sure you are in good health condition to participate in our trips. You shall make us aware and notify us of any medical conditions, pregnancy, disability or any other mental or physical condition which may affects your health or any medical condition. You must notify us at the time of booking or after, if your health or fitness changes between the time of booking and the trip departure.
In addition, it is your sole responsibility to ensure that you are aware of any health requirements for your travel and to ensure that you carry all necessary vaccination documentation. You should consult your doctor regarding health requirements for your destination. If you want a quick overview of the vaccination requirements, visit our FAQ.
Surfing is a strenuous outdoor activity that requires strength and endurance. We highly recommend that you commence a surfing specific fitness program 4-6 weeks prior to your departure date to get the most out of your Sea Hearts experience. We will email you a suggested fitness routine when you confirm your trip.